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Adjustments may be available for certain types of water leaks when there is evidence that the leak was not due to willful or negligent acts on the part of the customer. To be considered for a water leak adjustment the following criteria must be met:
1. The water usage in question was excessive compared to normal usage for the same period(s) in the prior year.2. The customer repaired the leak in a timely fashion and can provide proof of the repair.3. The customer is able to describe, in writing, the nature of the leak and the repairs.
Adjustments will be made to the water bills for up to two (2) billing periods based on the difference between the usage billed during the leak and water used the same period(s) last year. Related sewer adjustments will automatically be taken into consideration and sewer usage billed or upcoming SSA calculations adjusted accordingly.
The City of HealdsburgAttention: Finance Director401 Grove StreetHealdsburg, CA 95448
Complaints or disputed bills will be rejected when the dispute appears to be over matters such as quality of a utility service, general levels of rates, pending rate applications and sources of water and power.